Nexus One case: Google is incompetent and ill-prepared for selling mobile phones

As Google started selling its long promised Nexus One phones early users of the product are flooding the Internet with numerous complaints on the performance and other issues related to the mobile device use. Meantime, Google turned to be incompetent when solving such kind of problems with mobile users. As long as in most cases people buy subsidised phones from a mobile operator, they turn to the operator when they have problems. But this time Google is selling the phone direct to end-users. As a result people are turning for help to Google first but it has no qualified customer support that mobile-phone users are accustomed to. Google appears to be only accepting email customer queries, to which it pledges to reply in one to two days - far too long, say most people who are complaining online. [http://ecommerce-journal.com] Many people are also turning to T-Mobile and HTC, but getting little help there. T-Mobile is often referring people back to either Google or HTC for answers to questions. HTC is often referring people back to T-Mobile, according to complaints online.